FAQs

18thof each month: the images of the new kits are posted to the website.

18th-26thof each month: this is your window to choose which kit you want for your monthly subscription. After the 26th you are no longer able to change your order through your account.

27thof each month: your card is charged for your subscription order.

10thof the following month: your order is shipped. We ship bulk mail through USPS which allows us to provide you free shipping. Bulk mail does take 5-10 business days to arrive.

As mentioned in the important dates, the kits are always mailed bulk mail by the 10th of every month and can take 5-10 business days to arrive. Bulk mailing is a major reason why we can offer no shipping charges to our customers, which, when compared to normal shipping costs of $8.50 or more per kit, provides a real benefit to our customers. If after the allotted time has passed and you have not received your kit, check your mailing address to ensure it is correct. Once you have verified it is correct, we will reship your kit free of charge with your next order.

If you have an active membership, the timeframe that you can make changes to your order is from the 11th-26th. From the 27th-10th the “Edit Monthly Order” page (where you make your changes) is locked to ensure your order does not accidentally get changed and missed. If you want to change your order after the charges go through on the 27th then email us before the 5th and we will make the change for you. This is here to ensure your desired order is correct because if you were to change the order after the 27th, the order would apply to the following month and not the current month, or the current month you are ordering for. If you do not have an active membership then you will need to activate your membership on the “My Account” page.

Log into your account and you will then navigate to the “Edit Monthly Order” page using the navigation in green at the top of the page. Once there you will be able to choose between “This Month’s Kits”, which will be the newly designed kits (if it is before the 18th then there will not be a picture to see, but a description will be there), and “Select Previous Kits” where you can select from any of our 6-page or card kits that we have remaining in our inventory. To select the kit simply click on the image and a pink square will cover the image, indicating that you selected this kit. You can also increase the quantity of that kit by selecting the plus sign underneath the image of that kit. Once you have selected your kit click the pink “Confirm” button at the top, or if you want to start over then click the pink “Reset” button and it will remove your new selections.

If you are already logged in to your account, go to the “Edit Monthly Order” page using the navigation in green at the top of the page. Once there, you will see “My Monthly Kit Selections” near the top with your orders listed there. To remove a kit from your cart simply click the pink “x” to the right of the price to remove it. If you want to start over with your selections simply scroll down and select the pink button titled “Reset” and it will reset your order back to the default main kit.

Log into your account and you will then navigate to the “My Account” button at the page using the navigation in green at the top of the page. Once you are redirected to your My Account page you will see in the middle it says “Your Subscription: Page Kit”. Directly underneath this, in a smaller black font, it says “Switch to Card Kit”. Click this link and it will change your kit selection from a page kit to a card kit for your main default kit. You can then go to the “Edit Monthly Order Page” and make selections that are card kits. To switch back, simply go to the “My Account” page and click the “Switch to Page Kit” link.

As mentioned in the important dates, the charges will go through on the 27th of every month your account is active. Make sure to have your selection completed before this date, otherwise, you will need to email or call us letting us know of any changes you would like to be done to your order.

As mentioned in the important dates, the images for the newly designed kits will be posted to the website by the 18th of every month. An email and a Facebook announcement will be sent out on the 18th informing all club members to make their selection by the 26th because the charge will go through on the 27th. Once the charges go through you will not be able to change any kit orders unless you email or call because the “Edit Monthly Order” page will be locked.

Any kits available or in stock on the “Edit Monthly Order” page. However, once the kit’s inventory runs out it is gone forever so make sure to get the kits while they last.

To ensure that you are not charged shipping the kits are mailed individually so we can ship them bulk mail. As mentioned before, the bulk mailing is a major reason why we can offer no shipping charges to our customers, which, when compared to normal shipping costs of $8.50 (over $15+ for multiple kits) or more per kit, provides a real benefit to our customers. If you have not received your kit(s) after 5-10 business days from the 10th when they were shipped then email or call us and we will ship them out to you free of charge with your next order.

Contact us

Treasure Box

PO Box 10
Austinville , VA 24312